MLGW: boil advisory lifted, 28K customers still without power (2024)

MLGW: boil advisory lifted, 28K customers still without power (1)

Three days after a powerful band of thunderstorms tore through the Mid-South, . As of 4 p.m. Wednesday, there were more than 28,000 MLGW customers waiting for their power to be restored as temperatures threatened to reach dangerous highs.

Sundays' storms resulted in, at the worst point, 120,000 MLGW customers without power as well as damage to some water infrastructure. However, the boil advisory that had been issued for a small number of customers in the northern part of Shelby County was lifted Wednesday.

"The advisory has been lifted after analytical results taken from the water system met all state and federal water quality standards," MLGW said in a statement.

Updates from Tuesday:47K still without power, Shelby County mayor declares state of emergency

MLGW CEO Doug McGowen said in a statement Tuesday evening that the utility's "priority is to restore power as quickly as possible to everyone and to ensure that we do not precipitate another emergency, and so we focus on ensuring water and sewer systems continue to function and that hospitals can stay open. The MLGW water system has returned to normal operations and is maintaining normal pressures throughout the system."

The high level of outages and dangerously hot temperatures expected later in the week led Shelby County Mayor Lee Harris to declare a county-wide state of emergency Tuesday. Lakeland Mayor Josh Roman declared a state of emergency for the town Wednesday.

Here's what else to know.

Power restoration work ongoing

McGowen has said since Monday that people should be prepared to be without electricity for several days and asked people to do what they can to help friends, family and neighbors who are without power.

McGowen added Tuesday evening that crews have "completed all the 'low-hanging fruit' restoration work" and were moving onto jobs that would take more time and resources. He said there were 90 repair crews working on Tuesday and another 10 would join them Wednesday.

"They are joined by 79 tree trimming crews who are clearing debris away from damaged infrastructure, 50 damageassessment teams and 40 troubleshooters," McGowen said in a press release.

Dangerous temperatures expected Thursday, Friday

According to the National Weather Service Memphis office, humidity is starting to build in the Mid-South and temperatures in the 90s are expected Wednesday. However, Thursday and Friday will see temperatures around 100 degrees and a possible heat index of over 110.

A heat advisory takes effect at 11 a.m. Wednesday and an excessive heat watch goes into effect at 11 a.m. Thursday for much of the Mid-South.

Cooling centers, device charging locations

With the extreme heat on the way, several cooling centers have opened across the county for those in need.

The City of Memphis has identified the following cooling centers:

  • Raleigh Library ― 3452 Austin Peay Hwy, 10:00 a.m. to 8:00 p.m.
  • Cordova Library ― 8457 Trinity Rd., 10:00 a.m. to 8:00 p.m.
  • Frayser Raleigh Senior Center ― 3985 Egypt Central Rd., 8:00 a.m. to 4:00 p.m.
  • For The Kingdom Retreat Center ― 4100 Raleigh Millington Rd., 1:00 p.m. to 5:00 p.m.

The Shelby County disaster declaration identified the Day Center at the Baker Community Center, 7942 Church St. in Millington, as a cooling center. It will be open from 10:00 a.m. until 3:00 p.m.

The following AT&T stores are allowing people without power to charge mobile devices in the store:

In Shelby County:

  • 4938 Poplar Ave. ― 9 a.m. to 7 p.m.
  • 6267 Poplar Ave. ― 9 a.m. to 7 p.m.
  • 3720 Hack Cross Rd. ― 9 a.m. to 7 p.m.
  • 2282 Union Ave. ― 9 a.m. to 7 p.m.
  • 2825 N Germantown Pkwy ― 9 a.m. to 7 p.m.
  • 1684 N Germantown Pkwy ― 9 a.m. to 8 p.m.
  • 5985 Stage Rd. ― 9 a.m. to 8 p.m.
  • 900 West Poplar Ave. ― 9 a.m. to 7 p.m.

T-Mobile announced via a Tweet that stores around the Memphis area are also allowing people without power to charge mobile devices in their stores. A Wi-Fi trailer will also be located at 7237 US-64 in Oakland for residents to connect to for the rest of Wednesday.

Shelby County Commissioners said the Cordova Community Center, 1017 N Sanga Rd., and Bert Fergason Community Center, 8505 Trinity Rd., will also serve as cooling centers. However, it was not immediately clear what the hours will be for those facilities.

MLGW: boil advisory lifted, 28K customers still without power (2)

In DeSoto County:

  • 115 Goodman Rd. West ― 9 a.m. to 8 p.m.
  • 5050 Goodman Rd. ― 9 a.m. to 7 p.m.

In Crittenden County:

  • 650 West Service Rd. ― 9 a.m. to 7 p.m.

Food and water distribution

Memphis City Councilwoman Rhonda Logan has partnered with the Tennessee Valley Authority and For the Kingdom to distribute meals and water in Raleigh and Cordova.

Meals will be distributed Wednesday after 1 p.m. at the Raleigh Library Roundabout, 3452 Austin Peay Hwy, and the Frayser-Raleigh Senior Center, 3985 Egypt Central Rd.

Water will be available at the cooling centers at Oak Grove Missionary Baptist Church, 7289 Hwy 64 and For the Kingdom, 4100 Raleigh Millington Rd.

How to report downed power lines and gas leaks to MLGW

The utility asked customers to call 528-4465 to report emergencies like downed power lines and gas leaks and to use their MLGW My Account or call 544-6500 to report outages and get updates on power restoration timelines. Customers can also check the online outage map atmlgw.com/outagecenter.

MLGW also reminded customers not to approach downed powerlines, as they could still be energized and potentially deadly. They also advised customers to take precautions in clearing vegetation if downed power lines are in the vicinity.

In addition to the widespread power outages in the Memphis area, the same storm system knocked out power to more than 700,000 customers in Arkansas, Kentucky, Georgia and the rest of Tennessee.

MLGW: boil advisory lifted, 28K customers still without power (2024)

FAQs

MLGW: boil advisory lifted, 28K customers still without power? ›

Three days after a powerful band of thunderstorms tore through the Mid-South, tens of thousands of Memphis, Light, Gas & Water customers were still without power.

Do we still have to boil water in Memphis? ›

Boil-water advisory ends for MLGW customers

MLGW's water samples have come back clear.

Do MLGW crews work at night? ›

MLGW crews work through the night to restore remaining customers out from Father's Day Storm - mlgw.com. (June 20, 2023 – 7:30 p.m.) – MLGW crews and 21 additional utility contract crews have worked to restore 99% or 47,5000 customers impacted by storms Sunday.

What is the MLGW outage number in Memphis, Tennessee? ›

To report an outage, dial the Outage Hotline at (901) 544-6500. Please have your 16-digit account number or phone number associated with the MLGW account on hand when you call. If you have a dispute about your utility account, please review our Dispute Resolution Process by clicking here .

Is the water in Memphis safe to drink now? ›

A 2023 study conducted on the water quality of 70 large American cities concluded that Memphis has the cleanest drinking water among those surveyed.

Can dogs drink water under a boil advisory? ›

Pets can get sick from some of the same germs as people or spread germs to people. Give pets bottled water or boiled water that has cooled. If bottled water is not available, bring water to a full rolling boil for 1 minute (at elevations above 6,500 feet, boil for 3 minutes).

Can you wash your hands during a boil water advisory? ›

Be sure to scrub your hands with soap and water (warm or cold) for 20 seconds and rinse them well under running water. It is important to dry hands completely with a towel or by letting them air dry. Be careful not to swallow any water when bathing or showering. Use caution when bathing babies and young children.

How to wash dishes during a boil water advisory? ›

To wash dishes by hand: Wash and rinse the dishes as you normally would using hot water. In a separate basin, add 1 teaspoon of unscented household liquid bleach for each gallon of warm water. Soak the rinsed dishes in the water for at least one minute.

Do I have to boil the water in Memphis to wash dishes? ›

What should I do? Customers should use bottled or boiled water for drinking, making ice, brushing teeth, washing dishes, and food preparation until further notice. Boiling kills bacteria and other organisms in the water. Bring water to a rapid boil, let it boil for one minute and then let it cool before using.

How much do lineman make at Memphis Light Gas and Water? ›

The estimated total pay for a Lineman at Memphis Light Gas and Water is $101,997 per year.

Where does MLGW get their power from? ›

MLGW is supplied with electricity by the Tennessee Valley Authority (TVA), a federal agency that sells electricity on a nonprofit basis. MLGW is TVA's largest customer, representing 11% of TVA's total load.

How many customers does MLGW have? ›

MLGW is the largest three-service municipal utility in the U.S., with more than 420,000 customers.

What are the largest problems in Memphis? ›

As the city tries to grow its population, crime and poverty remain a major deterrent. These factors have both deterred people from moving to Memphis and have driven people to leave.

Is MLGW doing disconnections? ›

Memphis Light, Gas and Water will resume disconnecting residential customers for non-payment on Monday, August 29, 2022. In addition to its existing assistance programs, MLGW is making its Deferred Payment Plan conveniently available online at mlgw.com/deferredpaymentplan for qualifying customers.

How do I know if I have a power outage in my area? ›

Please call us at 1-800-611-1911 so we can assist you. If you received a notification from us about an outage in your area, enter your Outage Number above. You can find it on your notification. With a bit more information, we can help you retrieve more accurate outage data for your location.

How do you know when a boil water advisory is over? ›

Public notification will be given when the boil water notice is lifted. Your water utility and your local Health Department office can also give you details on how long your boil water notice might last and will advise you when it is safe to return to normal water use.

What is the heat policy for MLGW? ›

MLGW's policy is NOT to disconnect residential accounts for non-payment when following conditions exist: Forecast wind chill factor will be 32 degrees Fahrenheit or below for 24 hours or more; forecast heat index will be 100 degrees Fahrenheit or above at any time during 24-hour period.

Is there still a boil water advisory in Atlanta? ›

BOIL WATER ADVISORY IS LIFTED FOR ENTIRE CITY OF ATLANTA

The City's drinking water meets or exceeds standards established by the U.S. Environmental Protection Agency (EPA) as required by the Federal Safe Drinking Water Act. The Georgia Environmental Protection Division has been notified.

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